Getting a refund within 7 days

A first purchase can be refunded within 7 days, as long as none of its credits were used. Each person can have one first purchase refund.

Renewals, credits that have been used, and purchases older than 7 days are not refundable. Cancelling does not refund the period you already paid for.

An approved refund goes back to your original payment method and cancels the plan straight away. A small service fee is kept to cover payment costs we cannot get back. Banks usually take 5 to 10 business days to show it.

To ask, use the contact form, choose Billing, and send the email on your account, the date of the purchase and the amount. If you were charged by mistake, charged twice, or charged after you cancelled in time, tell us and we will put it right. In the EU or UK you also have a legal right to cancel within 14 days, which ends once you start using your credits.