Refund and Cancellation Policy

Draft: this policy has not been reviewed by a lawyer yet and may change.

Effective date: October 20, 2026

The short version

• There is no free plan and no free trial. Every AI tool needs a paid plan.
• Plans renew automatically until you cancel. Yearly plans renew once a year.
• You can cancel any time. Your plan keeps working until the end of the period you paid for.
• Credits that have been used are not refundable.
• Generations that fail are not charged.
• Top-up packs and yearly plans have their own refund windows, set out below.

How plans are billed

You pay through Stripe when you check out. The price and the credits included are shown before you pay. Prices are in US dollars and shown before tax. We do not add tax at checkout today. If that changes, any tax will be shown before you pay.

• Basic: US$10 per month, or US$8 per month billed once a year (US$96 a year). 1,000 credits.
• Pro: US$30 per month, or US$24 per month billed once a year (US$288 a year). 3,200 credits.
• Max: US$80 per month, or US$64 per month billed once a year (US$768 a year). 9,000 credits.
• Business: US$200 per month, or US$160 per month billed once a year (US$1,920 a year). 22,000 credits.

Yearly billing is 20 percent cheaper than monthly. You pay for the whole year once. Enterprise is priced by contract.

Plan credits renew over a rolling 30 days. Unused plan credits do not roll over.

Top-up packs are a one-time purchase: 500 credits for US$6; 2,000 credits for US$22; 6,000 credits for US$60. They do not renew, are used up once, and expire 12 months after you buy them.

How to cancel

• Step 1: sign in and open your Account.
• Step 2: choose Manage next to your plan. This opens the Stripe customer portal.
• Step 3: follow the cancel option in the portal and confirm.

Cancelling stops the next renewal. It does not end your plan right away. You keep your plan, and your remaining plan credits, until the period you paid for ends. After that the AI tools stop working, but your account and Library stay available. If you cannot cancel yourself, use the contact form and give the email address on your account, and we will do it for you.

Please cancel at least a day before your renewal date. Stripe processes renewals automatically, and we may not be able to stop a charge that has already started.

Refunds

Credits

Credits that have been used are not refundable, even if you do not like the result, because the model has already run and we have already paid for it. Credits have no cash value. We do not pay out unused credits in cash.

Monthly plans

Cancelling a monthly plan stops the next renewal. It does not refund the period you already paid for.

Yearly plans

Refund window for yearly plans: 14 days from purchase. Credits already used are not refundable.

Top-up packs

Refund window for top-up packs: 7 days from purchase, and only if none of those credits were used.

To ask for a refund inside a window above, use the contact form, choose Billing, and give the email address on your account. We reply and refund to the original payment method through Stripe.

Always

• If you were charged by mistake, charged twice, or charged after you cancelled in time, tell us and we will fix it.
• If we end your account for breaking our Terms or Acceptable Use Policy, you are not entitled to a refund.
• If you delete your account, your subscriptions are cancelled straight away. The rest of the period you paid for is not refunded unless a refund window above applies.
• If you buy on a Business or Enterprise plan, the refund terms in your order or agreement apply if they differ.

Failed and interrupted generations

If a generation fails, times out, or is blocked before it produces a result, you are not charged for it. If you think credits were used for a generation that did not work, use the contact form and tell us the time and the tool you used and we will check.

Your legal rights

This policy does not take away rights you have under the consumer laws where you live. Some places give you a right to cancel a purchase within a set time. In some of those places that right can end once you ask us to start the service straight away and we begin providing it.

Disputes about charges

Please use the contact form before asking your bank for a chargeback, so we can fix the problem faster. We may suspend an account while a payment dispute is open.

Changes to prices and plans

If a plan price changes, we will tell you before it applies to your next renewal. You can cancel before that renewal if you do not accept it.

This policy is part of our Terms of Service.